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A damaged or unexplained seal is a receiving discrepancy that should be recorded before the container is opened. Opening first can remove evidence needed to investigate the delivery.
Updated · NANOLAB Knowledge
Photograph the exterior, closure, batch identification and shipping packaging. Compare the condition with the agreed packaging specification and ask the supplier how to proceed.
A container arrives dry externally but its tamper feature appears broken. That observation does not establish contamination, yet it justifies a hold until the discrepancy is understood.
Do not describe every seal irregularity as a defective formulation. Keep packaging condition, product identity and material suitability as separate questions.
Discuss bulk supply and private-label requirements with NANOLAB. Use the current product documentation for formulation-specific instructions.